FAQs

Full Custom

FAQs
Q1: What is the minimum order quantity (MOQ)?

A: Our MOQ is 100 pieces (mixed sizes). Just send us your preferred style image or mockup, and we will provide a quotation based on style, sizing, logo, and printing technique.
Q2: What customization services can you provide for my designs?

A: We offer full-process customization, including fabrics, accessories, secondary printing techniques, labels, hangtags, and packaging—helping you create truly unique apparel for your brand.
Q3: Which sizing standards do you follow for production?

A: Based on our extensive experience working with U.S. streetwear brands, we typically adopt American standard sizing. Nike’s size measurements can serve as a reference. If you require specific sizing standards, please let us know in advance.
Q4: Once the order starts, how can I track my production status?

A: Your dedicated account manager will accompany you throughout the entire process with transparent communication. You will receive regular updates from key production stages, including bulk cutting, sewing, and final inspection.

FAQs
Q1: What is the minimum order quantity (MOQ)?

A: The MOQ for light customization is 50 pieces (mixed sizes). You can select from the existing styles in our light customization catalog.
Q2: What customization options are available?

A: Light customization focuses on secondary processes. Without changing the main fabric, pattern, base color, or fixed materials of catalog styles, we can add your brand’s exclusive logo and labels.
Q3: How is the price of light custom apparel calculated?

A: The total cost consists of the base unit price from the light customization catalog, plus logo printing fees for secondary processes, custom packaging and accessories, and shipping costs.

FAQs
Q1: Can I get samples to check product quality before placing a bulk order?

A: Yes, we can create samples for you. Just send us your mockup and confirm fabric, color, size, and other details. Sample production takes about 7–15 working days.
Q2: How long will it take to receive my bulk order after sample approval?

A: Once the samples are approved and you confirm the quantities of each style with your account manager, bulk production usually takes 15–30 working days (depending slightly on order volume).
Q3: How long does shipping take?

A: We ship via DHL, UPS, or FedEx. Sample shipments typically take 2–4 working days, while bulk orders take 4–7 working days (delivery time may vary depending on quantity).
Q4: How can I track my shipment?

A: You can track your order by entering your tracking number at https://17track.net/en.
Q5: Which payment methods do you accept?

A: We accept T/T (bank transfer) and Alibaba Trade Assurance.

FAQs
Q1: What is the lead time for samples?

A: Sample production usually takes 7–15 working days, depending on the level of customization.
Q2: What is the lead time for bulk production?

A: Bulk production is generally completed within 15–30 working days, depending on the order quantity.

FAQs
Q1: What shipping options are available for international clients?

A: We ship via DHL, UPS, and FedEx. Your account manager will recommend the most cost-effective and efficient shipping method based on your order size and delivery timeline.
Q2: What should I do if there are issues with my order?

A: Your account manager will remain available online to provide after-sales support, ensuring that any issues are handled promptly for a smooth and successful cooperation.
Q3: How can I provide feedback after receiving my clothes?

A: Your account manager will remain available for after-sales support, ensuring timely assistance and smooth collaboration throughout the process.

FAQs
Q1: Do you provide eco-friendly or sustainable fabrics?

A: Yes. We offer organic cotton, recycled polyester, and other sustainable fabric options to support environmentally-conscious brands.
Q2: Do your products comply with international standards?

A: Yes. Our products meet international quality and safety standards, and we are GRS-certified to uphold our commitment to sustainability.
Q3: Can you provide fabric certifications or compliance documents?

A: Yes. Upon request, we can provide certifications such as OEKO-TEX or GRS to meet the requirements of specific markets.